Support
SiliconChats handles the payment step for EuroPurePep. For anything about the payment itself, a failed charge, a duplicate charge, or a question about this checkout, this is the right place to ask.
Include your order reference and the email address used at checkout so we can find your payment quickly. We reply within 1-2 business days.
Common questions
That's tracked by the store you bought from, not by us — check the confirmation email for their order-status link and support contact.
Refunds and returns are handled by the store you purchased from under their own policy. Contact them first using the details in your order confirmation.
That's a payment issue — email us at info@siliconchats.com with your order reference and we'll investigate directly with Stripe/Revolut.
This is usually a temporary authorization hold that your bank releases automatically within a few days. If it's still pending after 5 business days, email us with your card's last 4 digits and the approximate time of the attempt.