Refund & Return Policy

SiliconChats is the checkout used by EuroPurePep, operated by VerifiedCrude LLC. When you pay through SiliconChats, your purchase contract is with the store you bought from, not with us. This page explains how refunds and returns work in that context.

Right of withdrawal (EU consumers)

Under the EU Consumer Rights Directive (Directive 2011/83/EU), you have 14 days from the date you receive your order to withdraw from the purchase without giving any reason. This right applies to most goods bought online by consumers in the EU.

To exercise this right, contact the store you purchased from using the details in your order confirmation email. The store will instruct you on how to return the item(s) and will notify us to process the refund on their behalf.

How refunds are processed

Once the store confirms that your return is accepted, we process the refund to your original payment method (the card or payment method used at checkout) within 14 days of the store receiving the returned goods, as required by EU law. The refund includes the cost of the item(s) and, where applicable, standard delivery charges.

You are responsible for the direct cost of returning the goods unless the store's own policy states otherwise. Some stores may offer free returns; check your order confirmation or the store's website for their specific return conditions.

Defective or incorrect goods

If you received a defective, damaged, or incorrect item, contact the store you purchased from immediately. The store is responsible for resolving product-related issues, including replacements, partial refunds, or full refunds where appropriate. Where a refund is due, the store will instruct us to process it to your original payment method.

Payment errors

If you were charged twice, charged the wrong amount, or charged for an order that was not completed due to a technical error on our side, contact us directly at info@siliconchats.com with your order reference and we will investigate and correct the error, including reversing any duplicate or erroneous charge.

Exceptions to the right of withdrawal

The 14-day right of withdrawal does not apply to: sealed goods that have been unsealed after delivery (where the seal is a health or hygiene protection), goods that are clearly personalized or customized, and goods that are liable to deteriorate or expire rapidly. For digital content, the right does not apply once you have consented to downloading it and waived your right of withdrawal.

Who to contact

For product, delivery, or return questions: contact the store you purchased from using the details in your order confirmation email.

For payment-related questions (failed charge, duplicate charge, refund not received after the store confirmed it): info@siliconchats.com